Gorgias deals at a glance
| Best deal | Annual billing saves about 17% on Helpdesk: Pro drops from $360 to $300 a month, $720 a year saved |
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| Active deals | 2 verified: annual billing discounts and a 30-day free trial with no credit card |
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| Coupon code needed? | No. Gorgias publishes no public coupon code; the saving comes from annual billing |
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| Free plan / trial | No free plan. Every new helpdesk starts with a 30-day free trial, with limits on outbound email and no help center |
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| Refund policy | Gorgias says it isn't required to issue a refund when you cancel; cancellation takes effect at your next renewal |
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| Last verified | October 8, 2026, on Gorgias's pricing page and help docs |
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What is Gorgias?
Gorgias is a customer support platform built for ecommerce brands, especially on Shopify. Its Helpdesk puts email, chat, social media, contact forms and help center conversations into one inbox connected to your store, so agents can see orders and act on them. AI Agent, available on every plan, answers questions, handles returns and order tracking, and can recommend products. Gorgias is priced by ticket volume rather than per agent, Voice and SMS are add-ons, and it says 40% of Shopify brands use it for customer conversations.
Gorgias pricing after discounts
| Plan (tickets/month) | Helpdesk monthly | Helpdesk annual | Saved per year | With AI Agent, annual |
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| Starter (50) | $10/mo | Monthly only | None | $40/mo, monthly only |
| Basic (300) | $60/mo | $50/mo | $120 | $77/mo ($924/yr), saves $156 |
| Pro (2,000) | $360/mo | $300/mo | $720 | $471/mo ($5,652/yr), saves $948 |
| Advanced (5,000) | $900/mo | $750/mo | $1,800 | $1,227/mo ($14,724/yr), saves $2,436 |
Savings are our own calculation from the listed monthly and annual prices; with AI Agent, monthly prices are $40, $90, $550 and $1,430. Plans include 30, 30, 190 and 530 automated interactions. Extra tickets cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced. Each extra AI-automated interaction costs $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. Starter includes 3 user seats; the other plans include 500. Accounts created before May 28, 2025 may still be on legacy pricing.
Every way to save on Gorgias
- Pay annually. Helpdesk Basic, Pro and Advanced cost about 17% less on annual billing, and bundles with AI Agent about 14% less.
- Use the 30-day trial to measure volume. You need no credit card to start, so count your real monthly tickets before you pick a tier.
- Pick the tier by tickets, not team size. Gorgias charges by tickets, and paid plans above Starter include 500 user seats.
- Switch to yearly later. You can change from monthly to yearly in Billing and usage, and unused time on your monthly cycle is deducted.
- Downgrade instead of cancelling. Gorgias suggests moving to a smaller plan if volume drops, which keeps your setup, history and integrations.
Which Gorgias plan should you choose?
Starter fits a small brand handling up to 50 tickets a month with up to 3 users, billed monthly only. Basic covers 300 tickets for growing teams. Pro, the most popular plan, covers 2,000 tickets and adds revenue analytics and 1:1 onboarding. Advanced covers 5,000 tickets with white-glove onboarding and dedicated support; above that, Gorgias offers custom plans through sales. Add AI Agent if many tickets are repetitive order-status or return questions.
Is Gorgias worth it?
Gorgias is worth it for Shopify and ecommerce brands that want support tied closely to orders, with AI automation and no per-agent pricing. The trade-offs: overage on tickets and AI interactions adds up in busy seasons, the annual discount is moderate, Starter cannot be billed yearly, and Gorgias does not promise refunds on cancellation.
Gorgias alternatives
Zendesk is the general-purpose helpdesk many brands compare it with. Richpanel and Re:amaze are other ecommerce-focused helpdesks.
How we verify Gorgias deals
We read every plan's monthly and annual price, with and without AI Agent, plus included tickets, overage rates and seats on Gorgias's pricing page, and the trial, billing frequency and cancellation articles in its help docs. Savings are our own calculation. We list no promo code because Gorgias does not publish one.
Gorgias
